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RIM facing class action suit over BlackBerry outage

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  Remember that outage back on October 11th and lasted until the 14th? Well, the Consumer Law Group in the Quebec Superior Court sure didn’t forget as they are filing a class action lawsuit against the Waterloo based company “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan [...]

RIM steps up to make good for outage with free apps and tech support

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Amid all the Apple buzz last week, RIM experienced its longest major outage in its history, with a three day long outage that affected most users around the globe. Service was fully restored last Friday to all regions, but the rumbling from frustrated BlackBerry users continued long after their devices woke up from their paperweight-like [...]

Letter from RIM CIO Robin Bienfait on the BlackBerry Service Outage

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The last three days have been interesting to say the least for RIM supporters and BlackBerry faithful, whose beloved devices have been rendered little better than pretty paperweights by an ongoing service outage. RIM has always been heavily criticized in the past for their lack of communication during these outages, but this time it seems [...]

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