Posts tagged recall
The conference is over, here’s what we got:
- iPhone 4 drops “1 more call per hundred” compared to the 3GS
- 0.55% of complaints were antenna/reception related
- Lots of pseudo-problem admittance and apologies
- Cases DO fix the problem
- Apple will allow a full refund until September 30th if you’re unhappy
- Otherwise, you’ll get your choice of a free case, there will be a selection, not just bumpers. I expect we’ll get more details on this right quick, but right now we don’t have much of anything.
- Apple really wants to make you happy. They are sad when people attack them, Apple insists that if a user is unhappy, Apple is unhappy. PR won’t solve anything.
- Apple loves you. ♥ U
If I get any more info, I’ll be sure to add it.
Quick bit of news. There’s a conference about the iPhone 4 this Friday, the 16th. The presumption is that Apple will tackle the “death grip” issue once and for all. Maybe they’ll announce the white iPhone 4 as well. This would be appropriate since I just put an order in for the black one after not being able to hold out any longer. We’ll see.
Now before I go into too many details, this report came to me this morning, from an AT&T employee who gave me zero evidence to support this other than his/her claim. This makes me incredibly wary of it’s factual basis. Here’s what I was told: the antenna bands on the iPhone will basically be rotated, clockwise, 180°. This would put the “bottom antenna” on the top of the phone. Now the bridge between the two bands would be on the top right corner of the handset…, similar to where the vibrate switch is but on the other side. Since no one grips their phone on the top half, this would “recitfy” the supposed issue and bring it more in line with other devices that have the same problem. It’s been mentioned that many phones lose signal when the top of the phone is gripped.
We’d see it “within 30 days” and all iPhone 4′s can be replaced with the rotated version, if taken back to the store. This somewhat contradicts earlier reports that the antenna band composition would be changed because of a recall. Still, it makes sense. Signal loss when a phone is touched is real, for every handset. The thing that gets me is that it doesn’t seem to be completely comprehensive. Some people appear to have no trouble at all and that the real fault is AT&T’s network.
Take this report lightly, I’m not totally convinced this person is right, based on how wonky it sounds. It is worth sharing, however, and I’d be delighted if it ended up to be true. I hope everyone gets some resolution on this matter quickly. It’s now become so trite – I can’t stand reading about it anymore.
Oh my goodness! The thing everyone was speculating about but never thought Apple would do might be happening: A voluntary recall! This would imply that the device causes no harm to users (like a government forced one), but that Apple may be admitting to a design flaw that must be fixed. Now keep in mind, it’s a singular report, but this may not be too clear until more reports come in (if any).
According to the claim, the phone was brought in, and was subsequently replaced. On the new unit, the front glass has changed out (since the proximity sensor is now visible and less black) and the antenna bands are “more matte.” Gizmodo followed up and exchanged one of their units and it was the exact same as every other iPhone 4. So, this may all be a hoax. It’d be a good thing for Apple to recall the units, albeit expensive, but very bad to admit failure. They can’t really win either way. If the problem is even that bad to begin with, the media has already spewed their crap on it.
UPDATE: More people are having sending in reports. Oddly only to Gizmodo it seems. To me, it’s looking fishy since Gizmodo has that history with Apple. Read the extra reports.
Read the orignal claim, after the break.
I’ve been following all of the iPhone 4 stuff since I got mine the day before release. I was able to replicate the signal issue. I also had the proximity sensor issue, causing inadvertent mute button pushing. There were a few other software issues I was experiencing so I consulted Apple at the Fifth Avenue store in New York. They replaced my phone. The diagnostic showed that the OS was corrupt and certain utilities were failing. [They claimed that] all phones with a proximity sensor issue were being sent back to Apple for further study.
Well, when I got the new phone it was different. It was different hardware. The black [plastic] bezel isn’t as black on the new one. I couldn’t see the proximity sensor at all on the previous iPhone 4, now I can. The stainless steel band on the new phone is less ‘steel-y’ and more matte. I’ve also tried to replicate the signal drop and failure. While I can’t say for sure that it is entirely fixed, there is certainly huge improvement. I’m guessing they coated the steel with something, took some black out of the bezel and sent them out without saying too much about it. I also think Apple is willing to warranty a phone for any reason except the signal issue.
The guy next to me said that he had to press the home button several times before the phone would come back from stand-by. This happened once. The Apple tech ran the diagnostic, everything was fine. They still replaced his phone. I think they’re doing a ‘silent recall‘.